Shipping & returns

Shipping

We deliver in about 10–20 business days.

If it arrives damaged

Every parcel is tracked and insured. If a crystal arrives chipped or cracked, photograph the damage and email us — we will remake it and cover shipping both ways. This covers damage in transit, not accidental damage after delivery.

Returns and cancellations

Because every piece is engraved with your photograph, personalised crystals are not resellable and cannot be returned for a change of mind. What we do instead:

• Before engraving: cancel or change anything, any time, for a full refund. This is the window the proof step creates, and most customers use it.
• After engraving, before shipping: we will cancel for a 50%% refund — the crystal is already written and cannot be reused.
• Arrived wrong or damaged: full replacement at our cost, no return shipping needed.
• Unpersonalised items (LED bases, gift boxes, jewellery without an engraving): 30-day return, unused, in original packaging.

Privacy, terms and your photographs

We store uploaded photographs for ninety days after delivery so that reorders and warranty claims are possible, then delete them from our servers. We never use a customer photograph in marketing without written permission, and we never sell or share data with third parties beyond the courier that carries your parcel.

Payment is processed by our payment provider; we never see or store your card number. Prices are shown in US dollars and international orders are charged duties prepaid at checkout.

If you would like your files deleted immediately after delivery, reply to your order confirmation with the word “delete” and it is done the same day.