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Frequently Asked Questions

Everything our customers ask before they order — and a few things they ask after. Can’t find yours?

Ordering & Customization

Tower, Brick, Heart and Cube are designed around one photo, though our artists can blend two side-by-side on Medium and larger. The Prestige is built for multi-photo stories — up to 10 images layered at different depths.

Yes — it’s one of our most-loved tricks. Grandparents who never shared a frame with their grandchild, a couple whose best photos are separate: our artists merge them into one natural composition and show you the result on your free proof.

Text engraving is free — up to 40 characters in five elegant fonts. We support English, Spanish, French, German, Chinese, Japanese, Korean and emoji hearts. If your message needs special characters, mention it in the instructions and we’ll confirm on the proof.

It helps, but it’s not required. Modern phone photos are more than enough, and our free enhancement service restores faded prints, sharpens soft focus and reduces noise. If a photo is too damaged to engrave well, we’ll tell you honestly before you pay.

Production & Quality

3–5 business days after you approve your proof. Your proof typically arrives within one business day of ordering, so most crystals are engraved and on their way in under a week total. Prestige orders get priority scheduling.

Shipping & Guarantee

Standard US shipping is $5.99 (3–5 business days) and free on orders $79+. Expedited is $14.99 (2 business days) and overnight is $29.99. See the full table on

Not yet — we currently ship to all 50 US states, plus APO/FPO addresses. International shipping is in the works;

If your crystal chips, cracks or develops a defect under normal use within five years of delivery, we’ll reprint and reship it free — one claim per order, no shipping costs, no forms beyond a photo of the damage. Full terms are on