Capture special moments and craft a unique gift for yourself or a loved one.
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Everything our customers ask before they order — and a few things they ask after. Can’t find yours?
Tower, Brick, Heart and Cube are designed around one photo, though our artists can blend two side-by-side on Medium and larger. The Prestige is built for multi-photo stories — up to 10 images layered at different depths. Yes — it’s one of our most-loved tricks. Grandparents who never shared a frame with their grandchild, a couple whose best photos are separate: our artists merge them into one natural composition and show you the result on your free proof. Text engraving is free — up to 40 characters in five elegant fonts. We support English, Spanish, French, German, Chinese, Japanese, Korean and emoji hearts. If your message needs special characters, mention it in the instructions and we’ll confirm on the proof. It helps, but it’s not required. Modern phone photos are more than enough, and our free enhancement service restores faded prints, sharpens soft focus and reduces noise. If a photo is too damaged to engrave well, we’ll tell you honestly before you pay. 3–5 business days after you approve your proof. Your proof typically arrives within one business day of ordering, so most crystals are engraved and on their way in under a week total. Prestige orders get priority scheduling. A focused laser creates tiny fractures at precise depths inside K9 crystal. Each fracture becomes a point of light; together, hundreds of thousands of points rebuild your photo in three dimensions. The full science is on our
No. The image isn’t ink or film — it’s physical geometry inside the glass, so it can’t fade, yellow, rub off or wash away. Direct sunlight doesn’t harm it, and it will look the same in fifty years as it does today. Tell us what to change — cropping, text, layout, even a different photo — and we’ll revise it, free, until you’re happy. If you decide not to proceed before approving, you’ll get a full refund. The proof exists precisely so you’re never stuck with a surprise. Standard US shipping is $5.99 (3–5 business days) and free on orders $79+. Expedited is $14.99 (2 business days) and overnight is $29.99. See the full table on
Not yet — we currently ship to all 50 US states, plus APO/FPO addresses. International shipping is in the works;
If your crystal chips, cracks or develops a defect under normal use within five years of delivery, we’ll reprint and reship it free — one claim per order, no shipping costs, no forms beyond a photo of the damage. Full terms are on
Because every crystal is made to order, we offer a 30-day reprint policy rather than returns: if your piece arrives damaged, or the engraving doesn’t match your approved proof, we’ll remake it at no cost. Unopened accessories can be returned within 30 days. Details on
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